A: For your security, it is better to create an account on the Moonlight Concept website. Plus, in your account, you can save your address, size your favorite items, track your order and be informed of our offers and promotions. By doing this next time your shopping will be easier and more enjoyable
A: With Moonlight Concept you can pay with Visa card, Master Card, American Express and credit card. For more information please refer to our payment methods.
A: You are always welcome to visit Moonlight Concept Showroom located at Al Waab st. or our gallery at Msherib - Galleria Mall, or Palazzo Nero, Al Hazm Mall, Gallery Lafayette - Katara Doha, or Salam Store the Gate Mall. We have established the shopping online method for the convenience of our customers.
A: Moonlight Concept ships its products to all countries worldwide.
A: For information on delivery please refer to our delivery options.
A: Once your order is complete and payment is deducted from your card, unfortunately, you cannot change it, as every piece is customized according to the customer preferences. However, you can always call us for assistance in case your order was not received by the logistics department.
A: Each order will be considered as a separate dispatch. There is no guarantee that orders purchased on different dates will be shipped at the same time.
A: On the SIGN IN page you can follow the instructions to reset your password.
A: We offer two types of packaging: (i) Gift Box and there will be added charges of QR 150 (ii) Normal packaging and it is free of charge.
A: After your order is sent to the shipping company, you will be informed by SMS and e-mail with your ‘’Shipping Code’’. You can track it from your account after that.
A: Please refer to our Returns & Exchange page to know all about the terms and conditions for accepting returns or exchanges.