Terms & Conditions

These terms and conditions are an agreement between Moonlight Concept and you. This Agreement sets forth the general terms and conditions of your use of the https://www.moonlightconcept.com website and any of its products or services.

ACCOUNTS AND MEMBERSHIP

If you create an account on https://www.moonlightconcept.com, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

USER CONTENT

We do not own any data, information or material (“Content”) that you submit on the Website in the course of using the Service. You shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness, and intellectual property ownership or right to use of all submitted Content. We may monitor Content on the Website submitted or created using our Services by you. Unless specifically permitted by you, your use of the Website does not grant us the license to use, reproduce, adapt, modify, publish or distribute the Content created by you or stored in your user account for commercial, marketing or any similar purpose. But you grant us permission to access, copy, distribute, store, transmit, reformat, display and perform the Content of your user account solely as required for the purpose of providing the Services to you. Without limiting any of those representations or warranties, we have the right, though not the obligation, to, in our own sole discretion, refuse or remove any Content that, in our reasonable opinion, violates any of our policies or is in any way harmful or objectionable.

BACKUPS

We perform regular backups of the Website and Content and will do our best to ensure the completeness and accuracy of these backups. In the event of hardware failure or data loss, we will restore backups automatically to minimize the impact and downtime.

LINKS TO OTHER WEBSITES

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for the actions, products, services and content of any other third parties. You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site websites is at your own risk.

ADVERTISEMENTS

During use of the Website, you may enter into correspondence with or participate in promotions of advertisers or sponsors showing their goods or services through the Website. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. We shall have no liability, obligation or responsibility for any such correspondence, purchase or promotion between you and any such third party.

PROHIBITED USES

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website or its Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

CHANGES AND AMENDMENTS

We reserve the right to modify this Agreement or its policies relating to the Website or Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do we will revise the updated date at the bottom of this page. Continued use of the Website after any such changes shall constitute your consent to such changes.

ACCEPTANCE OF THESE TERMS

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the Website and its Services.

 

CONTACTING US

If you have questions about these terms and conditions, please contact us at cc@moonlightconcept.com

At Moonlight, we do our best to make our customers' shopping experience distinctive and enjoyable. Once your order process is completed and you have paid for your purchases with us you are accepting the following terms and conditions regarding Returns and Exchange.

We do not offer refunds, however with the same amount of money you can buy other products. We accept returns only for the following reason; The product you have received does not match your order and product description due to a mistake from our side (e.g. you received the wrong size or wrong colour). In this case, the return shipping cost will be covered by us.

We accept exchange for the following reasons:

The product you have received does not match your order and product description due to a mistake from your side (e.g. you ordered the wrong size or the wrong colour). In this case, shipping is to be covered and paid for by the customer.

Products must be received unworn, unwashed and with all tags and original packaging intact.

The product must be shipped to us in its original condition within 10 working days of its receiving date.

We do not accept exchanges/ returns if the customers have just changed their minds regarding their orders. All our sales are considered final.

All the above mentioned applies only to ready to wear products. As for the customized products, Returns & Exchange is not applicable. However, alterations can be done to the purchased item, indicating specifying the required alteration according to the Alteration form. In this case, the product must be shipped to us within 10 working days of its receiving date.

Moonlight reserves the right to refuse any Exchange/ Return if the product is received later than the specified period (10 working days of product receiving date) or the product's original condition has changed (tags removed, worn, used or washed).

– Processing

Once we receive the product, we will check its condition, and if approved, the issue will be resolved within 21 working days maximum.

Damage and Defects

In the case of damages and defects, Moonlight Concept will not refund the amount. The customer will receive the same item as a replacement by contacting Customer Service (44472010) within 1 day after receiving the item and should return the damaged item to Moonlight Concept Store.

Warranty:

Moonlight Concept doesn’t provide any warranty to its customers regarding the item.